For Reservations:
Call 407-876-2429

Accessibility Policy

Guests with Disabilities

Bay Hill Club & Lodge provides guests with disabilities various services and access options. For more information, please contact Josh Brownell at accessibility@bayhill.com.

Accessible Rooms

Bay Hill is happy to accommodate guests with disabilities and we offer specially designed accessible rooms. Our ADA rooms feature total wheelchair accessibility with standard lowered features, roll-in showers that have hand-held shower sprayers with extensions and shower benches, and TTY telephone device.


Parking for Guests with disabilities is available onsite. A valid disability parking permit is required.



Restrooms at Bay Hill offer facilities designed for access by Guests with mobility disabilities. 


Service Animals

We welcome service animals at Bay Hill. At Bay Hill Club & Lodge, a service animal is defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an individual with a disability. Guests who use service animals must retain control of their animals at all times and should keep them on a leash or harness while visiting. We do not allow emotional support animals.


Online Accessibility

We continue to make every effort to test the website and to remove barriers that prevent persons with disabilities from interacting with or accessing information made available on our website. If we become aware that content that doesn’t conform to the WCAG 2.0 Level A standards, we will make reasonable good faith efforts to make the content conform to the standards, if possible. We are not responsible for 3rd party systems but will make every reasonable effort to work with you to provide you the information in another format.


If you are unable to access information on our website, please email us at accessibility@bayhill.com and Josh Brownell will work with you to answer your questions and provide you the information you require in another format. Bay Hill Club & Lodge will make reasonable accommodations for people with disabilities in accordance with the Americans with Disabilities Act. 

 Accessibility Features Available

  • Accessible
  • Accessible Rooms
  • Accessible parking
  • Accessible transportation with advance notice
  • Closed captioning on televisions
  • Service animals welcome
  • TTY for guest use
  • Valet optional parking
  • Visual alarm for hearing impaired